![]() ![]() Project Management/Execution: Act as Project Sponsor for approved and new projects as directed by manager. These tasks may include steps that are necessary to launch an automated process, working exception reports and/or manually correcting Accounts based on failure to follow procedures or a system process issue. Manual Operations Definition: Manual operations are task performed by Associates or Vendors. Most of these tasks were formerly performed by the servicer or the FDR system itself. Automated Operations Definition: Automated operations are computer programs that run regularly to automatically perform certain tasks, such as fee waivers, adjustments, assigning accounts to queues to be worked, etc. These tools take data from the data warehouse and/or the user and perform calculations, make adjustments, memo accounts, etc. Operational Processes: Operational Tools Definition: Operational tools are automated processes used by the bank or its servicer to perform repetitive tasks in an automated and consistent manner. Acts as a champion for business process changes act behind the scenes to craft solutions for business problems related to assigned automated processes. This includes tracking of all calls on the monitoring form and sending any escalated call(s) to the Call Monitoring Group for follow up. Complete all assigned call monitoring on a monthly basis. Work closely with Department Managers and various cross functional team members to gather all information necessary to facilitate clearly articulated process documents. Create new and enhance existing documentation for all assigned processes. Review and follow up on exception reports as assigned for possible process issues. Assist with the validation of change requests on assigned processes. Report results monthly using the oversight summary report. Establish procedures to complete testing, on-going oversight and validation of assigned processes. Report issues, complaints and errors in accordance with defined processes. Perform root cause analysis and ensure preventative actions are implemented to make sure issues dont continue. Ensure all assigned processes are performing as expected and quickly document and communicate defects Investigate issues or errors associated with assigned processes. Promptly respond to all requests and inquires related to the processes. Oversee assigned Operational Processes that are either automated or manual by completing the following: Become the subject matter expert for all assigned processes. Ability to organize and analyze large datasets, detect and correct errors, interpret and report results to various audiences, and take responsibility for data quality assurance. Communicate the results of data analysis in written and verbal form to managers. Accurately analyze and collect data for various types of business reports. Essential Functions: Process Analysis: Analyze and measure the effectiveness of existing business processes and develop sustainable, repeatable and quantifiable business process improvements. Give Yourself Credit, Work at Merrick! Assist the Operations Support and Process Manager in operational activities of Merrick Bank (the Bank) and the Banks servicing partner, CardWorks Servicing, LLC (CWS) by performing, or assisting in the performance of, the primary duties listed below. ![]() ![]() For over 20 years, our Guiding Principles of doing the right thing, putting the customer first, and Earn, Learn, Have Fun (aka E.L.F.), have defined who we are as an Employer of Choice. In return, we delight our associates ensuring they are noticed, heard, appreciated and understand the importance of their role(s). Full Job Description Merrick Bank employees share in our mission to delight our customers and empower underserved consumers to achieve their credit goals. Job details Job Type Full-time Benefits Pulled from the full job description 401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Health insurance Paid time off Tuition reimbursement Vision insurance Indeed's salary guide Not provided by employer $53.3K - $67.5K a year is Indeed's estimated salary for this role in South Jordan, UT. Analyst I, Automated Operation (BO) South Jordan, UT 84095 Full-time CardWorks 237 reviews Read what people are saying about working here. ![]()
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